Frequently asked questions

Using another service provider could void your warranties and result in an inferior product, jeopardizing your operations. As the exclusive provider and intellectual property owner of all Standard Machine brand gearboxes, we are the only ones who can ensure you receive the most up-to-date product design and maintain reliable operations.

Call us toll-free, 24/7/365, at 306-931-3343. Contact your regional sales manager or territory account manager for less urgent inquiries. Learn more here.

Lead times depend on the application and situation, ranging from weeks to months. We manufacture each gearbox to your exact specifications and consistently meet or exceed delivery deadlines in over 90% of our projects. Reach out to us today for a quote.

Total servicing time varies depending on the application, ranging from days to months. No matter the situation, our Onsite Technical Services team is available 24/7/365 to address your needs promptly. We understand that every minute of downtime can cost your business thousands of dollars, which is why we stand by our 100% TSB pledge: 100% OnTime, 100% OnSpec, and 100% OnBudget. Contact us today to receive a quote tailored to your application.

Costs can vary from tens of thousands to hundreds of thousands, depending on the application. Our pricing reflects the high quality of our work. We design our gearboxes for durability, and with proper maintenance, it’s common for our products to operate reliably for up to 50 years.

We offer a comprehensive range of upgrading and uprating services designed to help you adapt your operations, enhance efficiency, and reduce costs compared to purchasing a new gearbox.

Our team of experts excels in raising rating standards (AGMA or API) on your existing equipment, enabling it to meet new demands and increase output. Additionally, we can upgrade your equipment with advanced materials and enhancements to ensure smoother, more efficient performance.

Yes, we can service or replicate equipment from any brand. Our team of experts utilizes advanced technology to disassemble, measure, image, and evaluate equipment, ensuring it aligns with your existing footprint and meets or surpasses its original performance – learn more here.

Yes, our skilled specialists have the expertise and tools to perform a wide range of repairs directly at your facility. If needed, we can also expedite the process by shipping your equipment or part to a nearby repair facility to minimize lead times. Click here to learn more about our Onsite Technical Services.

Simply give us a call. If you’re an existing customer, we recommend reaching out to your territory account specialist, who can offer the highest level of technical expertise for your products and applications. For emergency services, costs and processes may vary depending on the scope of the inspection.

We’re proud to offer one of the industry’s leading warranties: five years on newly manufactured gearboxes and three years on gearbox repairs. Click here to learn more.

A Standard Machine expert will assess your equipment and, if necessary, coordinate its transfer to one of our local facilities for a more detailed inspection. Following the evaluation, we’ll provide an inspection report that includes recommendations, pricing, and lead times, along with a root cause analysis whenever possible. We strive to offer a fixed, flat rate to minimize unexpected charges.

Our goal is to make reaching us as simple as possible. Just give us a call – we’re always here to assist you.

Standard Machine operates one of the most advanced open gearing and mechanical power transmission facilities in Canada, proudly serving the mining industry for over 50 years. We consistently deliver top-quality machine and gear works and frequently collaborate with our sister company, Philadelphia Gear, to supply gear drive solutions for some of the world’s largest natural resource and manufacturing industries. This partnership leverages our combined intellectual property to provide customers across North America and beyond with a comprehensive and unmatched suite of products and services.